Service & support
Every new home includes a year of premium 24/7 support. After that, five plans are available — and we publish exactly what each covers and what it costs, because you should know that before you need it rather than after. Our industry-leading support is available during business hours to all of our customers, regardless of their Service Plan status.
Starter
$19
per month
- Extended support hours
- Email, text and phone support during business hours
- Support available nights, weekends and holidays
Basic
$59
per month
Everything in Starter, plus:
- Monthly system health check
- Network software updates
- Off-site configuration backups
Managed
$119
per month
Everything in Basic, plus:
- Proactive monitoring and alerts
- Network lifecycle management
- Free Homebook subscription
- 24/7 email, text and phone support
Premium
$199
per month
Everything in Managed, plus:
- Priority support
- 4-hour response guarantee
- Savant software updates (with separate Essentials subscription)
- 5% discount on Savant products
Estate
$599
per month
Everything in Premium, plus:
- 6 site visits per year
- Homebook Core AI
- 24/7/365 remote support (in-house)
- 8-hour onsite guarantee
- 5% discount on all products
All service plans require a one year commitment. 5% discount when paid up front.
Hourly rates
Published, so there is no conversation about it when something has gone wrong.
Without a service plan
With a service plan
Learn your system
Short video tutorials for everyday Savant use — lighting, scenes, music, cameras, climate, shades and more.
Not sure which plan fits?
Tell us what is in the house and how you use it, and we will tell you which level of coverage actually makes sense.